Privacy Policy
DNA Direct Labs is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our services.
1. Information We Collect
We collect personal information necessary to provide DNA testing services, including but not limited to:
- Full name, date of birth, and contact details (phone number, email, and mailing address)
- DNA samples and related test information
- Payment details for processing transactions
- Any additional information voluntarily provided by clients during consultations
2. How We Use Your Information
Your information is used solely for the purpose of delivering our services, including:
- Processing DNA tests and generating results
- Communicating test updates and results with authorized individuals
- Ensuring compliance with legal and regulatory requirements
- Improving our services and customer experience
3. Confidentiality & Data Protection
We take your privacy seriously and implement strict measures to safeguard your data:
- All test results and personal information are strictly confidential and shared only with authorized individuals.
- We partner with accredited laboratories that adhere to industry standards for data security.
- Information is stored securely and only accessed by authorized personnel.
4. Heightened Privacy for VIP Concierge Clients
For our VIP Concierge clients, we offer enhanced privacy protections, including:
- The option to use aliases for non-legal DNA tests to ensure maximum discretion.
- Private, in-home sample collection to maintain confidentiality.
- Direct communication with a designated privacy officer to address any special requests.
5. Information Sharing & Disclosure
We do not sell, rent, or disclose your personal information to third parties, except:
- When legally required by court order, law enforcement, or government regulations.
- With your explicit consent for specific disclosures.
6. Secure Data Transmission
- All online test results are securely transmitted from our accredited lab partners to your email, home, or our office.
- Test results are not searchable on the internet and remain private.
7. Your Rights & Choices
You have the right to:
- Request access to your personal information.
- Update or correct your information if inaccurate.
- Request the deletion of your data, subject to legal and operational requirements.
8. Refund Policy
Please review our Refund Policy before proceeding with testing. Refunds are generally not provided unless reviewed on a case-by-case basis.
9. Contact Us
For any privacy-related concerns or questions, please contact our Privacy Officer:
By using our services, you agree to the terms outlined in this Privacy Policy. We reserve the right to update this policy as needed, with changes reflected on our website.