Terms of Use
1. Acceptance of Terms
By using our website (www.dnadirectlabs.com) or any services provided by DNA Direct Labs, you agree to these Terms of Use. If you do not agree, please refrain from using our services.
2. Services Provided
DNA Direct Labs provides DNA testing, consulting, and related services, including but not limited to:
- Legal and non-legal DNA testing
- Paternity and relationship testing
- Concierge VIP DNA testing
- Secure and confidential results reporting
We reserve the right to modify or discontinue any service at our discretion without prior notice.
3. Eligibility
To use our services, you must:
- Be at least 18 years old or have legal parental/guardian consent.
- Provide accurate and truthful information during the testing process.
- Understand that DNA testing for legal purposes must comply with chain-of-custody requirements.
4. Privacy and Data Security
Your privacy is important to us. We adhere to strict confidentiality standards. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
5. Payment and Refund Policy
- Payment for services is required at the time of booking unless otherwise agreed.
- Refunds are not typically provided but may be reviewed on a case-by-case basis. Please review our Refund Policy for details.
6. Accuracy of Results
While we partner with accredited laboratories to ensure accuracy, DNA Direct Labs is not responsible for errors caused by external factors such as improper sample collection, contamination, or laboratory issues beyond our control.
7. Limitations of Liability
DNA Direct Labs is not liable for:
- Decisions made based on DNA test results.
- Emotional or financial consequences resulting from test outcomes.
- Any indirect, incidental, or consequential damages related to the use of our services.
8. Intellectual Property
All content on this website, including logos, text, images, and designs, is the property of DNA Direct Labs and may not be copied, reproduced, or distributed without written permission.
9. Prohibited Conduct
When using our website and services, you agree not to:
- Provide false or misleading information.
- Attempt to access unauthorized data or interfere with system security.
- Use our services for any unlawful purpose.
10. Dispute Resolution
Any disputes arising from the use of our services will be resolved through mediation or arbitration in the state of Pennsylvania, in accordance with applicable laws.
11. Modifications to Terms
DNA Direct Labs reserves the right to update these Terms of Use at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.